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Tips for Creating a Professional Resume


Your resume's heading should contain your name, along with multiple contact methods.

A professional looking email address is of paramount importance.  If you are unsure whether your current one is suitable, simply create a new one.  It is free, after all.  Plus, with a clean mailbox you won't miss any job offers.  Don't forget to hyperlink your email address when sending online documents. Download 'How to Write a Killer Resume' Today!

Your resume's summary section is the place to add a personal touch.  Highlight your experience and information relevant to the position you are applying for.  Include previous responsibilities, plus present duties and skills.  This will prove your ability to do the job.

Your work history should be 10 years (if you have 10 years).  Your summary can include facts of your 10+ year career.

List previous work experience to show you are qualified for the position for which you are applying.

Include all licensing and certifications that you hold.  If you omit them, a Hiring Manager might assume you don't possess basic requirements for the position they are offering.

Last but not least, ALWAYS spell check your resume.  Most positions require attention to detail, so a resume with a typo could be an automatic disqualifier.

Jane M. Doe
789 A Street Unit 12
New York City, NY 10011
  • 15 successful years of Claims Examiner experience in Workers’ Compensation field
  • Excellent oral, written communication skill set
  • Goal-oriented
  • Computer abilities - typing speed of 65 WPM, 10-Key, Microsoft Office
  • Ability to work independently or collaboratively in handling multiple assignments
  • Adheres to strict deadlines
Professional History
August 2003 to Present, ABC Claims Adjusters
Technical Claims Specialist
  • Manages complex cases (greater than 500k total incurred)
  • Writes denial letters, Reservation of Rights and other complex correspondence
  • Handles files in compliance with state regulations where applicable
  • Explores settlement options when appropriate and jurisdictionally allowed
  • Assists in continuing education of case managers by addressing inquiries, and serving as a jurisdictional expert
  • Notifies and collaborates with excess carriers as needed
May 1997 to August 2003, ABC WC Specialists
Claims Representative
  • Managed an inventory of Workers’ Compensation claims
  • Adjudicated all claims issues and brought claims to appropriate closure, while proactively handing the medical and financial aspects of each claim
  • Maintained an efficient working relationship with Insured and Insurer
  • Provided exemplary customer service to meet needs of insured, agent and all other internal and external customers
  • Identified when to refer claims to Special Investigations Unit and/or Subrogation Unit
  • Self Insurance Certificate, May 2002
  • IEA Certified
  • WCCP Certification
  • Bachelor of Science, University of Iowa, 1997